FAQ
What exactly does RMF do?
RMF identifies what's holding a business back — visibility, conversion, follow-up on enquiries, manual tasks — then puts in place the right digital solution: a website, automation, reputation work, or a combination of several.
Do I need to already know which solution I need?
No. Most of our conversations actually start without a ready-made answer. Our role is to identify with you what needs to improve, then propose what makes sense.
How do you measure the impact of a project?
Before each project, we define what the solution should concretely improve and the indicators that will let us evaluate its effect. When ongoing tracking is part of the engagement, we can then review how they evolve together with you.
Do you guarantee a return on investment?
No. A commercial outcome also depends on your offer, your market, your organisation and your ability to convert the opportunities generated. Our commitment is to define a clear objective before starting, and the relevant indicators to evaluate it.
Do you only work on new websites?
No. A website is one possible solution, not the only one. Depending on your situation, the answer could also be automation, work on visibility, reputation, or enquiry follow-up.
Can you improve an existing website or process?
Yes. We start with an assessment to determine whether it's better to improve what already exists or rebuild it in a controlled way.
How do you decide what should be automated?
We look at what repeatedly takes up time in your business, and whether automation genuinely simplifies things without adding complexity to your organisation. We don't automate a task simply because it's technically possible.
Do you use artificial intelligence?
When it brings a concrete advantage that standard tools don't, yes. AI isn't an end in itself at RMF — it's one tool among others, used when it makes sense.
How does the first conversation work?
We talk about your business and what's currently slowing you down, to understand the situation before discussing a solution.
How does payment work?
After the diagnosis, you receive a proposal with the price and payment schedule. The project starts once it is accepted and the initial payment is confirmed.
Will I get access to and control of my website?
Yes. After full payment, we hand over the access details and the agreed final deliverables so you retain control of your website.
What happens if the project changes or is cancelled?
Changes and cancellations follow the terms accepted in the proposal. Amounts are adjusted to the work already completed and costs already committed, with everything communicated in writing.
How long does a project take?
The timeline depends on the service, the size of the project and the availability of content. The estimate and main milestones are confirmed in the proposal before the project begins.
How many changes are included?
Each package includes a set number of revision rounds. A round is a consolidated list of changes within the approved scope; additional requests are assessed before we proceed.
Do you offer maintenance after launch?
Yes. Ongoing maintenance and follow-up are available through a separate proposal, tailored to the website's needs.
What do I need to provide to RMF?
We need information about the business, services, prices, visual identity and any available content. RMF helps organise everything, and the client validates the final version before publication.
Do you build websites in multiple languages?
Yes. We build websites in Portuguese, French and English. The number of languages and the preparation or translation of content are defined in the proposal.
